Customer service champion

Assignment Help Operation Management

Reference no: EM132239390

Consider a base case where a customer arrives every 49 seconds and the Customer Service Champion can handle 120 customers per hour. There are two Food Champions, each capable of handling 110 orders per hour.

On average, how many cars do you expect to have waiting in the drive-thru line? (Include those waiting to place orders and those waiting for food.) On average, how many cars total would you expect to be in the entire drive-thru system? (Include those waiting and those being served.) Use Exhibit_10.9. (Do not round intermediate calculations. Round "Lq" value and final answers to 4 decimal places.)

Average total customers waiting in line:

Avg number of customers in the system:

Reference no: EM132239390

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