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Customer Service assignment
The Electronics Store (TES) in a large city is losing business everyday to the big box store that recently opened up close by. TES is a family business built on a solid foundation of customer service, however business continues to erode. They have a decent CM system with information on most of their long-term customers.
Question: what can they do to avoid losing more customers, and what can they do to perhaps gain new customers?
In your response, please consider:
-What can this family-owned business do to survive and grow?
-What do they need to do, and how should they go about it?
-How can they hold onto their customers?
The assignment in management is a two part assignment dealing 1.Theory of function of management. 2. Operations and Controlling.
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