Customer service and customer relationship management

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1. Dealing with dissatisfied and disgruntled customers is, perhaps, one of the greatest sources of conflict for retailers. What is the right approach to customer service and customer relationship management to defuse or prevent potential conflict situations?

Explain your reasoning

2. What are organizational management, technology dimensions of Amazon ?

3. Which type of information system Amazon are using? explain.

Reference no: EM132154371

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