User Account

All Pages

Customer satisfaction surveys

Assignment Help Basic Computer Science
Reference no: EM133025550

CHAPTER 3 QUESTIONS

1. Describe the benefits of VoIP in a service desk setting.

2. List four of the capabilities that ACD's provide.

3. How is skills-based routing different from normal ACD routing?

4. A VRU integrates with another technology to do what? Provide one example.

5. How does a VRU obtain information?

6. How can scripts be used by service desk analysts?

7. What is a screen op?

8. Why are services desks able to deliver high-quality support for supported (versus unsupported? products and services?

9. What can you learn from customer satisfaction surveys?

10. What do professional telephone skills ensure?

CHAPTER 4 QUESTIONS

1. What role do technologies such as the telephone, IM, and chat play in delivering support?

2. What role does email play in delivering support?

3. What role does the web play in delivering support?

4. How are data and information different?

5. What are the keys to a successful service desk web site?

6. What is a "living" document?

7. What is a reusable resolution?

8. How is a data field different than a text field?

9. Explain how intranets and extranets are different that the Internet?

10. You can send an instant message even if the recipient is not online. True or False? Explain your answer.

Reference no: EM133025550

Questions Cloud

Critique current and emerging disruptive technologies : Critique current and emerging disruptive technologies and their potential to impact social conditions and the global economy.
Ibm watson personality insights service : Conduct research on the IBM Watson Personality Insights service and explain how you might take advantage of this tool in your current or future position as a st
What is ravoli recognized gain in the current year : Ravoli received $150,000 in cash in the current year and a note providing Ravoli with $150,000 in the subsequent year. What is Ravoli's recognized gain
Find reduction in union membership : -Identify the factors that have contributed to the reduction in union membership. Be sure to include the rationale you use in your speaker notes.
Customer satisfaction surveys : What can you learn from customer satisfaction surveys? What role does the web play in delivering support? What is a "living" document?
What is glenn gain or loss recognized on the exchange : Glenn LLC exchanged land used in its business for some new land. Glenn originally purchased the land for $28,000. What is Glenn gain or loss recognized
Integration of agencies : If you were advising the President of the United States (POTUS), what recommendations would you make to POTUS to better integrate the different intelligence, ho
Evaluate the mining executive comments : After going through this module on organizational and HR learning, a mining company executive argues that this perspective is relevant to software and other kno
How does narcotic anonymous and alcohol anonymous contribute : How does narcotic anonymous and alcohol anonymous contribute to positive social skills related to spiritual and religious practices?

Reviews

Write a Review

Basic Computer Science Questions & Answers

  Probability of dying from cancer

A) What is the probability that a death was due to either heart disease or cancer? B) What is the probability that a death was due to some other cause?

  Instance of overloaded function

There's five mistakes in this code. I found one right off the bat but it seems like the rest wont come to light until I take care of the issue on line 22.

  Appropriate for a sole proprietorship

What business concept would be appropriate for a sole proprietorship? A corporation? A limited liability company?

  Configure personal computer to save and maintain data

You want to ensure your personal computer is set to save data on a daily basis. Using OneDrive® configure a personal computer to save and maintain data.

  Evaluate threats to network provision and compare solutions

Rubha Reidh (means Red Point in the local Gaelic language, sometimes seen spelt Rua Reidh and pronounced "roo-a ree") is a remote lighthouse on the west coast of Scotland. The lighthouse itself is now automated (as are all lighthouses in the UK) a..

  Discuss the it budgeting practices that deliver value

Discuss the key decision criteria that IT managers need to examine to help them make IT sourcing decision. Discuss the IT Budgeting practices that deliver value

  Write method that returns the sum of all the integers

Write a method that reads a specified file and returns the sum of all the integers in the file and any files that are referenced.

  Calculating returns and variability

You find a certain stock that had returns of 11 percent, -15 percent, 32 percent, and 8 percent for four of the last five years. Assume the average return

  Microsoft visual studio program

Try to describe class according to individual task with several fields, properties and almost one method.

  Consider one of the functions of management

Consider one of the functions of management: planning, organizing, leading, or controlling. How might this particular function enhance role and function

  The privacy protection act

The Privacy Protection Act (PPA) as it relate to computer forensics

  Algorithm design program

Post a Python program that accepts at least three values as input, performs some computation and displays at least two values as the result.

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

Submit Assignment

Academics

Major Subjects

Majors

Get In Touch

whatsapp: +1-415-670-9521

Phone: +1-415-670-9521

Email: [email protected]

TERMS & POLICIES

HELP & SUPPORT

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd