Customer satisfaction is mainly dependent on product

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Customer satisfaction is mainly dependent on product support or service follow-through from the seller. How easy is it to register a complaint as well as get satisfaction? Think of two products or services one with good service as well as the other with not so good service and describe how each can win loyalty by how they respond to your complaint or problem. Is there ever a time when it is really good for the business to make a mistake as well as then recover from it?

Reference no: EM13101641

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