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1. How you think (American Express) has ethics, social responsibility, or environmentally sustainable polices that directly contribute to its competitive advantage. Be specific about how such policies contribute to the firm's competitive advantage.
2. Customer Satisfaction is compared to Customer Loyalty It says that satisfaction deals with opinions where loyalty deals with buying decisions. We discussed three examples of how to make in class several ways to make a customer happy and to retain them. Please provide a customer happy, thus leading to customer retention. Also provide three "real world" examples of quality issues with products that would deter a customer from purchasing again.
Describe how the main founder discovered the opportunity at the foundation of the company.Describe a few of the challenges that face the companies displayed.
A production operation is a single-channel, single-phase, unlimited-queue-length queing system. Products arrive at the operation at an average rate of 90 per hour, and theautomated operation produces products at a constant rate of 95 products per hou..
What are weight-losing and weight-gaining processes, and what implications do weight gain or weight loss have for firm location? Why else is ethics essential in the process of building trust?
What employee behaviors do you think might be best encouraged by offering incentive rewards?
Write one paragraph about stress in todays life. What is stressing you out currently, and how are you coping with it? What stressors do you have?
How would this impact other aspects of the promotional mix? Does brand play any roll in this process?
Warrenia has two regions. In Oliviland, the marginal benefit associated with pollution cleanup is MB = 300 – 10Q, while in Linneland, the marginal benefit associated with pollution cleanup is MB = 200 – 4Q. Suppose that the marginal cost of cleanup i..
Lee Cycles produces bicycles and buys brakes from a supplier in Japan. The brake set for one bicycle costs $125, and it is $35 to process the order with the supplier. What is the average inventory carrying/holding cost for the brakes? What buying str..
Company XYZ is evaluating whether it is meeting the six sigma requirement or not. The company promises its customer to deliver the product in 20 to 75 hours. Actual shipment data has a mean of 50 hours and standard deviation of 5 hours. Is the compan..
Needs recognition is the first stage of the needs-requirement life cycle. Definitive estimates are generally derived from. Rapid prototyping is methodology for.
The common stock and debt of Northern Sludge are valued at $60 million and $40 million, respectively. Investors currently require a return of 17.0% on the common stock and 7.0% on the debt. If Northern Sludge issues an additional $24 million of commo..
A manufacturing firm is considering whether to produce or outsource the production of a new product If they produce the item themselves, they will incur a fixed cost of $950,000 per year, but if they outsource overseas there will be a $1.5 million co..
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