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Customer satisfaction in stadium survey

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Consider the concept of customer satisfaction in a stadium survey.

Customer satisfaction and customer experience are an extremely important part of any business. For a sport stadium and a sport event the customer experience should be an important part of the design process not just a summative measurement. This is because service and consumption occur simultaneously.

Explore this issue thoroughly, explore the stadium industry, find benchmark examples, and ask yourselves: 'Why should we measure it at all? How? Should it be built around key 'touch points'? Or should it be more holistic and emerge from stadium users?

Reference no: EM133316888

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