Customer satisfaction and retention

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Reference no: EM133345365

Question 1 Choose TWO (2) of the main information systems (IS) that your chosen organisation has implemented. Critically analyse these in terms of the following:

• Rationale for the organisation to have these as core elements of the IS portfolio

• Benefits of these IS in terms of the customer satisfaction and retention

• The competitive advantage to the organisation that these IS provide over other similar businesses.

Reference no: EM133345365

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