Customer satisfaction and employee development

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Reference no: EM133770121

Question

How to answer to a classmate this, If given ultimate say in choosing between these two methods for my organization: I would choose the Balanced Scorecard because it provides a more comprehensive view that includes both financial metrics as well as non-financial aspects like customer satisfaction and employee development. This holistic approach helps ensure that all critical areas are considered when evaluating performance. In terms of how analytics and big data can assist leadership teams in making better performance management decisions: By leveraging analytics tools such as predictive modeling or machine learning algorithms on big data sets collected from various sources within our operations (e.g., sales transactions, customer feedback), we could identify trends early on which may impact future outcomes positively or negatively. These insights will help us adjust strategies accordingly to improve overall organizational effectiveness.

Reference no: EM133770121

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