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Customer returns for assignment

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Reference no: EM133165809

Select a product with a defect that is causing increased customer returns for this assignment. Select a product that interests you or perhaps one you have used or owned. Use the Internet and current news articles that identify product failures. Examples of such product failures include cell phone batteries, smartphones, blood pressure monitors, auto air bags, brake systems, appliances, toys, tools, etc.

Your Six Sigma Project Charter should include each of the following points/sections.

  • Problem Statement
  • Team Members
  • Scope of Project
  • Goals (Example: Reduce defects/return)
  • Impact (Example: Improve customer relations by reducing the number of complaints)
  • Risks
  • Milestones (High-level schedule)

Reference no: EM133165809

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