Customer retention-the chicago cubs

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Reference no: EM133212484

Customer Retention - The Chicago Cubs

The Chicago Cubs have not won a World Series since 1908 yet remain one of the most popular teams in Major League Baseball. When customers face a failure, it is not often that a response like "Wait till Next Year!" is a refrain and those same customers keep coming back. Answer the following question:.

In a 2-page (minimum) paper discuss what is different about the expectations of Chicago Cubs customers and other businesses?

Reference no: EM133212484

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