Customer requirements suggested in the kano model

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1. Explain the segmentation of customer requirements suggested in the Kano model. How organizations can determine these customer requirements, and how they can use the Kano model to enrich their philosophy and approach toward quality? Reference your sources using APA.

2. Research prime member programs. Outline the pro and con arguments for your organization creating a prime member program. If the advantages outweigh any disadvantages, what could your organization do to provide special benefits to its best customers? Map out a process for creating such a program.

Reference no: EM132079962

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