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1. Customer relationship management systems help firms achieve customer intimacy. Explain how these systems accomplish this relationship and why they are important today. With which Employee Relationship Management (ERM) systems are you familiar? If you haven't utilized an ERM, do some research and provide an example of this system to the class.
2. E-commerce, digital markets, and digital goods are increasing throughout society. After reviewing the key features of e-commerce, digital markets, and digital goods, why do you think firms are increasing the use of these tools? What benefits do these tools provide firms? What potential drawbacks do you see in the use of these tools? What are the benefits and drawbacks these tools bring to retailers?
'Total' quality management involves an integrated approach combining tools, strategy, structure and involvement. What are the key components in a successful program and how can strategic operations managers establish and sustain TQM in organizations?
Discuss to what extent these two aspects of control work together in successful organizations. Be sure to give an example or two to support the position you take on this.
Distinguish between motivation, Knowledge Skills and Abilities (KSA), and environment. Demonstrate the importance of one of these elements utilizing specific examples.
Quality Management Plan -Format Needs Research, in PMBOK is vague but may be a start. Human Resources Management Plan PMBOK and attached document
A real estate developer is planning to build an office complex. Currently, there are three office sizes under construction; small, medium, and large. Small offices can be rented for $650 per month, medium offices can be rented for $780 per month, and..
Dandy Collectibles is opening a new warehouse. Bob Lee, the warehouse manager, is trying to determine the labor compensation package that most productively utilizes resources. The typical compensation plan offers an hourly wage rate of $13. Mr. Lee i..
Which of the powers listed below are most readily used in a power-over and destructive manner?
The risk/return tradeoff investors assume means: Corporations that want to attract more investors by lowering the selling price of their common stock might consider declaring a:
Which one of the following techniques will help management trace customer complaints directly to the process involved?
What is the purpose of a resume? What should your resume look like? Why is appearance important? Why do you think your resume does not stand out? What can you do to change this? Please provide specific examples that you have encountered. How many res..
Three refineries send a gasoline product to two distribution terminals through a pipeline network. Any demand that cannot be satisfied through the network is acquired from other sources. The pipeline network is served by three pumping stations, as sh..
Explain the meaning of and list the six main components of an informal proposal. Using the Web, locate, review, and briefly report on an actual Business Proposal. Is the proposal formal or informal? Summarize the key points.
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