Customer relationship management systems

Assignment Help Operation Management

Reference no: EM132074544

You are contemplating purchasing a business, but before you decide, you need to review the internal workings of the business. Write a proposal based on information gathered about this business so you can ultimately determine whether or not you are going to purchase it. Your business audit needs to include the following:

Analyze how people, information, and information technology help the company remain competitive in the industry.

Analyze Porter’s Five Forces Model in relation to competition within the industry of that corporation.

Evaluate the organization’s use of supply chain management systems, enterprise resource planning systems, and customer relationship management systems. How are they currently used and how could they be improved upon within the organization?

Evaluate how a database management system and a data warehouse are currently used, or could be used, within the organization.

Analyze how the five agent-based technologies are currently used, or could be used, within the organization.

Consider whether the organization uses any of the nine major e-commerce business models. Recommend how these could work together to create value within the organization.

Analyze how the organization could benefit from using the systems development life cycle (SDLC), and what type of projects within the organization could benefit from this process.

Evaluate the phases of business continuity planning as they relate to the organization and make recommendations on improvements.

Analyze how the organization could use emerging trends such as Bluetooth, Wi-Fi, cell phones, and RFID to remain competitive in the future.

Evaluate the organization’s measures to ensure that information is protected and free from security vulnerabilities. Recommend any improvements to their system.

Your audit should be 7 to 10 pages in length and encompass your knowledge from all modules of the course. Support your argument with at least five credible, outside sources. Remember to use proper citations and references, and adhere to the CSU-Global Guide to Writing and APA Requirements. The Library is a good place to find these sources. You may wish to refer to the Portfolio Rubric to see the evaluation criteria for your project.

Reference no: EM132074544

Questions Cloud

Identify problems and recommend a course of action : A case is a scenario that gives you the opportunity to identify problems and recommend a course of action in a business situation.

Why an organization should define the boundaries of control : Determine three reasons why an organization should define the boundaries of control, identify personnel security functions based on risks, and manage change.

Leadership effectiveness is considering himself superior : One personal characteristic which detracts from leadership effectiveness is considering himself superior.

Describe digital forensics and process management : Describe and apply the 14 areas of common practice in the Department of Homeland Security (DHS) Essential Body of Knowledge.

Customer relationship management systems : Evaluate the organization’s use of supply chain management systems, enterprise resource planning systems, and customer relationship management systems.

Normal condition for students : Being assigned dozens of tasks and not having enough time to accomplish them is a normal condition for students all over the world

Calculate the probability that an investment-grade bond : Calculate the probability that an investment-grade bond from the group will default any time within three years from now.

Topics on cpu operation and instruction set architecture : This assessment task covers topics on CPU operation and Instruction Set Architecture, and has been designed to ensure that you are engaging

What are potential liabilities from not following pci dss : "The security benefits associated with maintaining PCI compliance are vital to the long-term success of all merchants who process card payments.

User Account

All Pages