Reference no: EM133040889

You are both working on project Kappa, an upgrade of your company's customer relationship management (CRM) system. The project requirements include adding a software module that allows the CRM to be accessed from smartphones and wearables. Bob is responsible for implementing the software module. Sue is tasked with verifying the security and data integrity of the software module. Bob has completed his work, but Sue has been unable to start her work because of commitments to other projects. Bob has accused Sue of purposefully stalling the project and wants to continue without Sue's tests and verification, relying on the security claims of the CRM vendor.

Bob and Sue agree to meet to discuss the issue. Bob and Sue have not worked together previously but will be working on future projects together.

From the perspective of the role you took in the scenario (Sue or Bob), apply Blake and Mouton's six conflict management strategies (confrontation, compromise, smoothing, withdrawal, forcing, and collaboration) to resolve the issue by examining the appropriateness of each mode to resolve the conflict. Use the factors of relationship importance and task importance in your analysis to provide a resolution to the issue. Be creative in your interpretation of the scenario and your analysis.

Structure your paper using the following section headings:

Introduction

Confrontation

Smoothing

Forcing

Withdrawal

Collaborating

Recommendation

Describes six conflict resolution approaches.

- Applies six conflict resolution approaches to the scenario.

- Analyzes the relationship and task importance of six conflict resolution approaches.

- Recommends a conflict resolution approach.