Reference no: EM132299408
1. Which of the following flows through a process?
People or services
Money or people
Energy or equipment
Information or physical material
None of the above
2. Customer Relationship Management is classified as a:
Enabler Process
Strategic Process
all of the above
Operational Process
3. What is needed to go into the process?
Data
Materials
Money
People
All of the above
4. What is process?
A process is a set of activities.
A process helps accomplish specific objectives.
A process represents the way the organization executes work.
All of the above
5. Historically, businesses arranged activities by different functions, such as:
Marketing
Logistics
Manufacturing
Purchasing
All of the above
6. Managing activities by process instead of by function were revolutionary because it changed the focus from results of depending on activities to results depending on processes.
True False
7. As an example, “People” are what part of the process?
Inputs
Flows
Outputs
Resources
8. “Structure” refers to ___?
Plot of a story
Characters of a story
Beginning of a story
End of a story
9. What are the classifications of processes?
Strategic Processes
Operational Processes
Enabler Processes
All of above
10. Which of the three processes involves carrying out the visions of the business?
Operational Processes
None of the above
Strategic Processes
Enabler Processes