Customer relationship management database

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Reference no: EM133030689

Write a basic plan for implementing a contacts database or a customer relationship management database using MS Access for a small to medium size business.

1. Define the features and benefits of MS Access.

2. Discuss the advantages and disadvantages for a company to use MS Access for a contact database or customer relationship database.

3. Describe the importance of a contacts database or a customer relationship database to a business.

Reference no: EM133030689

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