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Customer relationship management

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Customer Relationship Management (CRM) goal is to keep customers for as long as feasible. A corporation will utilise numerous techniques, including pull and push strategies, such as creating a virtual community (pull strategy) and offering discounts, as part of its CRM initiatives (push strategy). All of these tactics are aimed at keeping clients.

a. Examine the most typical CRM tactics, other from the ones listed above, that can help you keep your customers.

b. The customer's role as an ambassador is to promote the company's goods. Propose a method for putting it into reality.

Reference no: EM133095121

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