Customer perception and customer service

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Reference no: EM133166671

Write a detailed explanation for what customer service in today's business is.

A detailed definition of customer service (expand on your module 1 discussions) An examination of the five needs of every customer (highlighted in the exploration) - why is each need important and how can businesses meet this need?

A reflection on the connection between customer perception and customer service.

An examination of how technology and new trends in communication have impacted customer perceptions and customer service.

Reference no: EM133166671

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