Customer on video conference

Assignment Help Operation Management

Reference no: EM13856322

A female customer on a video conference says the following: “I’m calling about this purse that I bought at your outlet store. I really liked it but I noticed that there was a stain on the bottom. I went back to the store, and of course that was the only one there, but when I went up to the counter I couldn’t believe what happened! The woman at the counter took the purse, and my receipt, rang it as a return and then cut it to pieces right there in front of me! She said it’s your policy that imperfect merchandise can’t be sold, and must be destroyed. I did get the refund, but if I would have known that, I would have kept it. It was only a small stain and I really liked the purse, but she didn’t even give me a choice about what to do! Is that your policy, or was she just crazy? What are you going to do about this? You have other outlets somewhere, but now I don’t even have the stock number, and I can’t figure out how to find it online. It’s not on your website, but I was even looking at auction sites at this point. Is that really your policy? How can you waste all that money? It makes me want to not buy your products anymore. I’m sure that the planet doesn’t need you wrecking it with factories only to throw things away. Someone could have used that purse! I’m just very upset about the whole thing and the way that it was handled.”

Indicate at what point you would have given her verbal or nonverbal feedback, and what form it would take. Then, paraphrase her response, looking for the essence of the complaint. Imagine that you are talking directly to the customer as you type your response.

Reference no: EM13856322

Questions Cloud

Long-term consequences of enrons actions : By now, you should be very familiar with the Enron case. In the Module 4 SLP, we will evaluate the Enron debacle in the context of Corporate Social Responsibility. Specifically, socially responsible organizations behave in certain, ethical ways. What..

Create an entity-relationship diagram : Create an entity-relationship diagram (ERD) for the conference "program committee and track" management system based on the following information:"A conference has many tracks (categories) and one program committee is appointed as a track director to..

Use of special purpose entities deal making company culture : Choose two ethical issues raised by the Enron case, e.g., Enron’s accounting fraud, the company’s reward systems, use of special purpose entities, “deal making” company culture, etc. Apply duty ethics your two Step 2 choices. How does use of duty eth..

Examined the frequency of drug use in middle school children : examined the frequency of drug use in middle school children.

Customer on video conference : A female customer on a video conference says the following: “I’m calling about this purse that I bought at your outlet store. I really liked it but I noticed that there was a stain on the bottom. It’s not on your website, but I was even looking at au..

Define the purpose of the systems analyst : Define the purpose of the systems analyst and why it is important in the overall systems analysis process. Write this post to an audience of IT specialists.

Opportunity to raise issues and address topics in reading : In these responses, you will have the opportunity to raise issues, address topics in the reading, and assert your own observations on the reading

A description of the technology : 1) A description of the technology 2) describe challenges that Googlecould face in implementing this technology 3) suggestions for overcoming someof the potential challenges and obstacles

The relationship database for the lucky rent-a-car : The relationship database for the lucky Rent-A-Car example described earlier. There is a one- to-many relationship from manufacturers to cars and another one- to- many relationship from cars to maintenance events. The former requires the manufact..

User Account

All Pages