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Customer metrics and their impact on firm performance

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Reference no: EM133016861

Provide an example of each of the following:

A) Pick one of the generalizations noted in the "Customer Metrics and Their Impact on Firm Performance" article and describe an example of the generalization found in a real scenario. You may use an example from an organization (or industry) for which you do or have worked or you can find an example from past news stories or PR releases.

Reference no: EM133016861

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