Customer metrics and their impact on firm performance

Assignment Help Operation Management

Reference no: EM132193092

"Customer Metrics and Their Impact on Firm Performance" (and, if the company has a prominent service component to its offerings, "Putting the Service-Profit Chain to Work").

Using either the company you currently work with or one that you can research online, give examples of how the following metrics are tracked/calculated

a. Customer satisfaction

b. Service quality

c. Customer loyalty (or net promoter or other similar metric)

d. Customer behavior (may be customer acquisition, customer retention, page visits, or other meaningful metric related to customer behavior)

e. Customer lifetime value

f. Firm Performance (profitability, value, or other meaningful metric).

Reference no: EM132193092

Questions Cloud

Competitive advantage aided through jit-lean operations : Identify one competitive advantage aided through JIT/Lean operations and describe one or two specific JIT/Lean tactic that enables this advantage to be gained

Why investing in life insurance is good investment : Support your recommendation with reasons why investing in life insurance is good investment and provide them with guidance in choosing the right policy for them

Marketing process when developing marketing plan : Explain the marketing process when developing a marketing plan.

Organization employee policy manual : What cases have established a precedent for the issue of technology use to be addressed clearly in an organization's employee policy manual?

Customer metrics and their impact on firm performance : "Customer Metrics and Their Impact on Firm Performance"

Determine the reduction in safety stock : Determine the reduction in safety stock that postponement can achieve.

Apple is now facing class action lawsuit : Apple is now facing a class action lawsuit for not providing updates that are adequate for older iPhone models.

About the new library in advance of the opening : Write an email pitch letter to the local media encouraging them to do feature stories about the new library in advance of the opening.

Is monitoring employee communications lawful : What steps would you take to ensure the safety of expats in your organization who were posted to this environment? Is Monitoring Employee Communications Lawful?

User Account

All Pages