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Customer management or supplier management

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Reference no: EM131533872

Pick a firm or other organization (perhaps your own) that you believe is particularly good at customer management or supplier management as a basis for creating value. What tools (e.g., certification lists, software, fixing organizational responsibilities, restructuring, etc.) do the company's managers employ to create value through these vehicles?

Does the company view its customer management or supplier management process as a "core competency"?

Reference no: EM131533872

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