Customer into categories to level the office workload

Assignment Help Operation Management

Reference no: EM131232330

An office that dispenses automotive licenses plates has divided its customer into categories to level the office workload. Customers arrive and enter one of three lines based on their residence location. Model this arrival activity as three independent arrival streams using an exponential inter-arrival distribution with mean 10 minutes for each stream, and an arrival at time 0 for each stream. Each customer type is assigned a single, separate clerk to process the application forms and accept payment, with a separate queue for each. The service time is UNIF (8, 10) minutes for all customer types. After completion of this step, all customers are sent to a single, second clerk who checks the forms and issues the plates (this clerk serves all three customer types, who merge into a single firstcome, first-served queue for this clerk). The service time for this activity is UNIF (2.66, 3.33) minutes for all customer types. Develop a model of this system and run it for 5,000 minutes, observe the average and maximum time in system for all customer types combined. A consultant has recommended that the office don’t differentiate customers at the first stage and use a single line with three clerks who can process any customer type. Develop a model of this system, run it for single replication of 5,000 minutes, and compare the results with those from the first system. Put text boxes in your Arena files with numerical results requested.

Reference no: EM131232330

Questions Cloud

Planning social media research study : ick a brand you are familiar with. This can be a store you shop at often, a product you frequently buy, or a company you trust. Imagine that you are a marketing research assistant for this company and that you are planning a social media research stu..

Medical waste recycling-promotion traditional : What are the products and/or services offered by your Medical Waste Recycling Company and How does your company compare to its Competitor A , Competitior B, and Competitor C by Creating a table for Prices, Buyer Persona, Location, Promotion Tradition..

Key factors of obtaining a positive internship experience : There are two students who are nearing graduation. Both wish to enter the job market immediately. The first student has a perfect 4.0 grade point average with minimal experiential education (no internships). The second student has a 2.8 GPA but has c..

Thinking about doing an internship for marketing firm : Dana is thinking about doing an internship for a marketing firm. He is currently a prebusiness major, but is uncertain about his specific major. After doing some research, he has picked a site to do an internship. What are some of the advantages for ..

Customer into categories to level the office workload : An office that dispenses automotive licenses plates has divided its customer into categories to level the office workload. Customers arrive and enter one of three lines based on their residence location. Develop a model of this system, run it for sin..

Develop a model of simple serial two-process system : Develop a model of a simple serial two-process system. Items arrive at the system with a mean time between arrivals of 10 minutes, with the first arrival at time 0. They are immediately sent to Process 1, which has a single resource with a mean servi..

In what way could the huge cultural diversity : In what way could the huge cultural diversity in South Africa pose challenges for MNCs seeking to set up a business there? How is South African culture different from or similar to U.S. culture? In what ways could South Africa benefit from hosting th..

Type of shock absorber-approach to management entail : How much responsibility does an organization have to shield its employees from the effects of rapid change in the environment? What risks does this type of “shock absorber: approach to management entail?

Management then implemented survey system : At Fielding Fashionable Fencing (FFF), employees were asked how the quality of its customer service could best be measured and management then implemented a survey system based on the feedback. FFF has overcome which of the following barriers to succ..

User Account

All Pages