Customer experience and outcomes for fast food restaurant

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1. Describe the customer experience and outcomes for a fast food restaurant, a doctors surgery and an internet based fashion clothing retailer. compare and contrast the services of these three organization.

2. How is the success of your operation assessed ? is this approach appropriate?

3. Jim Collins outlines 12 leadership principles for companies that move from “Good to Great” in chapter 3. List three that could apply to technical professionals and discuss the reasons you selected them?

Reference no: EM132225037

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