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1. Of the two types of customer expectations, adequate performance expectations fluctuate the most. Describe situations that might cause adequate expectations to increase, thereby narrowing the width of the zone of tolerance. What might a firm do in these situations to achieve its satisfaction targets?
2. One of the common uses of customer relationship management (CRM) in consumer markets is to rank customers on profitability or lifetime value measures. Highly profitable customers get special attention, whereas unprofitable customers get poor service or are often “fired.” What are the ethical and social issues involved in these practices? Could CRM be misused? How and why? Share an example to support your position.
It is very difficult to accurately measure the diameter of long capillary tubes, but it can be calculated. The capillary in question is 20 cm long, which is long enough for fully developed flow in a capillary.
Describe how the Yerkes-Dobson model explains the link between stress in the workplace and identify how a leader can impact the effectiveness of their subordinates by applying the concepts in the model to their leadership style.
How can I find this phrase: "Through the cosmic race he offered an option to existing racial thought that created the ideal of racial purity and demonized racial mixtures" in your data base?
What are your thoughts about why legislation is needed to promote fairness or safety for citizens?
What is meant by the Hellenistic influence? Does it refer to the influence of Greece or what? Could you give me the dates and a summary of this period. Thanks.
Is this a good proposal question? How do teachers improve teaching strategies in language and literacy to address the needs of ESL learners in the public school system?
Calculate the height of a cliff when a ball is dropped from the cliff. The time for the fall is 10 second before hitting the ground (time of fall is 20 seconds) Given: Vo=0, V=20 m/s (final speed just before hitting the ground) gz 10 m/s to the 2 - t..
Describe some of the disadvantages that freed slaves had as they tried to blend into mainstream society. Explain factors that could cause some former slaves to succeed while others would have great difficulty the rest of their lives.
Explain the advantages or disadvantages that oral traditions of indigenous religions (such as the tale “Descendants of the Eagle,” originally an oral tradition) may have over written scriptures of other religions.
You arrive home late at night. You walk up to the front door, unlock it, and reach in to turn on the light switch located just inside the front door.
How might biological and environmental factors affect the behavior of the child? How might these factors impact the effectiveness of praise?
HMT responds that the quantity term in the contract was definite and unambiguous. Can custom and trade usage be used to interpret an unambiguous contract? Discuss.
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