Customer Engagement Business Process Management

Assignment Help Management Theories

Reference no: EM132652890

Task - Customer Engagement Business Process Management

Discuss each component of the life cycle with respect to a business you work in, have access to or for a simulated business, as nominated by your Assessor.

In your discussion, outline how the organisation monitors and optimises customer contact processes and conduct a qualitative and quantitative analysis against the organisational standards. Specify how the monitoring and analysis drives review and subsequent modification of processes. Include the role of benchmarking and outline the points in the lifecycle above that benchmarking takes place. For each of the points (Modelling, Automation, Monitoring, Optimisation) define the inputs or data sources and outputs for the specific business you are reviewing.

Likewise for each of the points (Modelling, Automation, Monitoring, Optimisation) specify the applicable statistical methods that can be applied to the input and output data. Provide specific examples from the practice business environment.

Apply the model to the practice business environment and identify one business process related to customer engagement that needs to be optimised. Take this business process through the life cycle to the point that the process is implemented. Clearly document the revised process, including the use of graphical presentation tools.

Present your discussion and process review as a formal report suitable for submission to the Senior Management Team of the business.

Attachment:- Customer Engagement Business Process Management.rar

Reference no: EM132652890

Questions Cloud

Explain theory underlying use of autobiographical memory : Explain the theory underlying the use of autobiographical memory to measure motives for achievement, power, and intimacy. The response must be typed.

What is the amount of translation gain or? loss : Why does the translation loss or gain under the temporal method differ from the loss or gain under the current rate? method?

What is objective self-awareness : What is objective self-awareness, what brings it about, and what are its consequences? How does Arnold Buss's approach to self-consciousness differ from Bob.

How does anxiety impact the body of an individual : How does anxiety impact the body, mind, and spirit of an individual? What are the basic features of each assessment tool you are analyzing?

Customer Engagement Business Process Management : Task - Customer Engagement Business Process Management - Discuss each component of the life cycle with respect to a business you work in

What is meant by the strength of weak ties : What is meant by the "strength of weak ties?" Cite Conley to define and discuss this concept; then draw on the reading to share a time in your life

What are possible negative consequences of perceived control : What are three possible negative consequences of perceived control? What strategies can people employ to avoid learned helplessness when they lack direct.

External financing calculations and internal growth rate : Why are the external financing calculations and internal growth rate computations important?

Effective average cost of bank cd : You need to set-up a table that shows (1) profit and loss profile of your bank hedge operation; (2) the effective average cost of your bank CD

User Account

All Pages