Customer complaints concerning errors in shipments of orders

Assignment Help Operation Management

Reference no: EM132234322

You have just been hired as a Human Resource Manager in a small, but rapidly growing organization with 160 employees. During the interview and selection process, the CEO stated that the reason an HRM Manager was needed was because there was an increase in customer complaints concerning errors in shipments of orders. Errors included incorrect products and quantities, as well as increases in defective products. The errors seemed to be random; in other words, customers did not know if and when they would receive a correct and complete order or one with missing and/or incorrect or defective products.

You have one non-exempt HR clerical-type employee in the department.

Obviously, this is an important problem for a growing start-up organization. Where would you start to determine what is wrong? What would you do to quickly, but effectively, correct the problem?

Find at least two scholarly sources addressing this issue. When researching, it is good to find sources that provide varying perspectives on the same topic. Please include the link for the two references...

Reference no: EM132234322

Questions Cloud

Strategy requires creativity-different way of seeing reality : Strategy is focused on the long-term, not on the day today. Strategy requires creativity and a different way of seeing reality.

What is the industry life cycle : What is the Industry Life Cycle? What does it mean to “cross the chasm”? Give an example of a firm that was unable to “cross the chasm”.

Most affected by your individual moral development : Do you think your choice would be most affected by your individual moral development or by the cultural values of the company for which you worked?

What penalty is company incurring by its present order size : What penalty is the company incurring by its present order size?

Customer complaints concerning errors in shipments of orders : The CEO stated that the reason an HRM Manager was needed was because there was an increase in customer complaints concerning errors in shipments of orders.

Envision environmental credits : What are 2 ENVISION environmental credits that the HOV lane of Option 2 could earn? Explain why.

Seaside resort complex that offers vacationers luxury villas : Pretend you are the owner of a new seaside resort complex that offers vacationers luxury villas, available for rent for a few days, a week, or longer.

Use packaging to create competitive edge : Does packaging matter more for some categories than for others? Why? Please give one example of a product that use packaging to create a competitive edge?

What other ways could employees reduce shipping costs : Address your memo to all staff members. What other ways could employees reduce shipping costs?

User Account

All Pages