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Customer Care Group Project Assignment

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Reference no: EM132475300 , Length: 4000 Words

Customer Care Group Project Assignment - Hamdan Bin Mohammed Smart University, UAE

This group project is to be done in the same groups as the in-class case presentations and assignment. You are required to experience a retailer or service provider and report on your experience. This retailer or service provider has to be in the UAE, and can include but is not limited to: restaurant, hotel, supermarket/hypermarket, bank, shop, or any other retailer/service provider.

Below is the outline for the group project -

1. Background/overview about the retailer/service provider

a. History

b. Nature of Business

c. Reputation

d. Online comments and reviews

2. Customer Experience

Describe your experience at the store/service provider.

3. Analyzing and Evaluating the Experience

a. Elements of satisfaction

b. Elements of dissatisfaction

4. Examine and report on the following points

a. Do employees have empowerment? If yes, how?

b. Is there proper employee training?

c. How do they handle customer complaints and inquiries?

d. Any special issue/point that you would like to report on

5. Proposed solutions for problem solving.

The group project report should not exceed 5,000 words.

Reference no: EM132475300

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