Customer bonds and encourage long term relationships

Reference no: EM131791446

1. Some times you have to look at the risk Vs reward factor. You also haver to ask "is it worth the risk?"

2. What are the 3 key techniques that can be used to create customer bonds and encourage long term relationships with customers.

3. Explain the concept of Service Recovery and the concepts on which it relies.

Reference no: EM131791446

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