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1.Draw and describe the customer benefit packages that Zappos provides. Identify and describe one primary value creation, one support and one general management process you might encounter at Zappos.
2. Explain the role of service encounters and service management skills at Zappos. How does Zappos create superior customer service?
3. Describe how any three of the OM activities in the box "What Do Operations Managers Do? "impact the management of both the goods that Zappos sells and the services that it provides.
Based on the corporate valuation model, Claremont Inc.'s value of operations. Illustrate what is the best estimate for the industry's value of equity, in millions.
This situation gives professional managers an opportunity to pursue their own interest instead of that of shareholders. Major effort of researchers has been devoted to models in which capital structure is determined by agency costs.
Identify the approach Bivens used (an economic or an organizational development approach) to create change. Elucidate the evidence to determine whether or not the approach was effective.
Describe the professional ethics and responsibility of intermediaries, managerial responsibility, loyalty and employee responsibility to community?
The four kinds of free-market competition are perfect competition, monopolistic competition, oligopoly, and monopoly. The following list contains various examples of industries, products, and services.
Discuss price discrimination and the Robinson-Patman Act? Please provide examples.
Write a letter of inquiry to a utility company, a safety or health care agency, or a company in your town, and ask for a brochure or an annual report describing its services to the community
Consider your current or previous place of work and complete a short evaluation of the corporate culture. What conclusions can you draw?
What could an Amazon do? What could a Google do? What could a Facebook do? What could an insurance company do? Every organization is capable of evil..
a) Why is there is a positive price response when a company's shares are cross-listed? b) Why might the response for emerging-market firms might be larger than for developed-marketfirms?
Suppose the firm is a monopolistic competition firm whose demand function is X= 100 - 2P, Assume that there are no barriers to entry and the firm sells at equilibrium 20 units. a. What is the average cost of the firm?
Select and review Operations and Supply/Value Chain as well as the global competitive landscape for one company in your industry.
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