Custom-developed enterprise resources planning solution

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Question

Your organization moved forward with the implementation of a custom-developed enterprise resources planning solution. After several issues, extensive time spent troubleshooting, and failed user adoption, the implementation was deemed unsuccessful and management decided to continue with the old legacy system. Management is concerned about future implementations, as the failed one cost considerable financial and personnel resources. Management wants to understand the issues so the failure is not repeated in the future. They have asked you to explain the types of things that can cause a seemingly well-planned implementation to fail. Valacich and George (2020) suggest that the success of a software implementation can be influenced by a variety of factors. These include the degree of management support for the system being developed, the level of user involvement during the development process, dedication to the project, willingness to adapt to change, and the thoroughness of project definition and planning. However, even if an organization perfectly fulfills these conditional factors, it does not necessarily guarantee a successful software system implementation. These factors merely serve to reduce the risk of failure, as stated by Valacich and George (2020).

Reference no: EM133736147

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