Custodial parent and single mother

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Reference no: EM133805609

Question

Morgan Bryant is the custodial parent and single mother of her 5-year-old son Cluster, who has been a patient of inner-city pediatric clinic since his birth. Cluster's father's insurance covered his medical expenses. During a separation and the resulting divorce, the medical bills continued to go to cluster's father. Morgan comes to the reception desk to discuss the collection letter she received. Her parenting plan requires her former husband to provide medical coverage for their son. However, it appears he canceled his policy coverage on his son 4 months ago and Morgan did not know this until she received the letter. Morgan is in tears. 1. What is the first step the administrative medical assistant should take? 2. Is there anything the clinic staff might have done differently in collecting this account? 3. What might be done for Morgan now? Are any resources available to Morgan?

Reference no: EM133805609

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