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Activity A: Journal (maximum 500 words) 10% Prepare a journal which records your activities and progress related to completing this assignment. In date order, clearly list the following: • Date of research activity/discussion • Web sites visited to collect information; other references accessed • Time duration of the activity.Activity B: Case study (maximum 3,500 words) 90% Structure, presentation and introduction 10% Your report should include a letter of transmittal, executive summary and introduction to the report. State the name(s) of student(s). Part 1. Importance of ITSM at NSI 20% Explain why is it important for NSI to have effective processes in place to manage IT services. Part 2. Service Design 30% In the current design model of IT service provision at NSI, the service desk function is provided in-house by TAFE employees. Consider the option of outsourcing the service desk. Discuss the roles and responsibilities associated with IT support and the advantages and disadvantages of outsourcing the service desk. Part 3. ISO/IEC 20000 Certification 20% NSI is certified to ISO 9001 and ISO 14001 and is now considering ISO/IEC 20000 certification. Ms Christie has asked you to advise on the decision. Provide a brief of why NSI should or should not seek certification for ISO/IEC 20000. Identify the benefits and drawbacks of certification.Part 4. Conclusions and Recommendations to Managing Director 10% Provide a summary of your findings and make recommendations to the MD.
Create a JAVA application that prints the table using the sqrt () method in the Math class. Use a for loop to produce the output results.
Describe how you would develop users for sales organization unit and how you can set up work groups in this particular situation.
Second quarter revenue total has increased from first quarter revenue total by 60.16%. Make sure to change cell format for final results in the cell to a percentage.
Identify and describe 5 specific capabilities of computing (e.g., speed, permanence/storage) made possible or enhanced by computing technology.
Convert the following decimal mumbers into 8-bit binary numbers a required for 2's complement math, and perform the indicated operations.
Assume we want to use postings intersection procedure to find simply the list of documents which satisfy a /k clause, rather than returning list of positions.
Which two options should you use to begin troubleshooting?
Which of the given is valid advice for naming variables? To save typing, make most variable names one or two letters. to avoid conflict with names which others are using , utilize unusual or unpronounceable names.
Is banning in the US all forms of cloning a good thing? Or is this not one of those situations where one size fits all?
The clique problem itself is NP-hard. Thus you may not wish to have an oracle that runs in exponential time. Consider approach to approximate the solution.
LO2 Identify and explore contemporary challenges and opportunities in information systems and to formulate an opinion or judgement and offer possible solutions.
Explain two standard APIs supported by JAXP (Java API for XML processing) and give a comprison between two mechanism.
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