Culture of quality still requires measuring

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Reference no: EM132302034

Your book is out of date, but it is really all the same thing. When I began my health care career 46-years ago, we focused on quality improvement. For some reason, quality improvement went out of vogue and the new term was Total quality improvement. Then Total quality improvement went out of vogue we focused on quality management which morphed into total quality management as addressed on page 378 of your text book. But time has moved on. Today health care organizations focus on a “Culture of Quality.” All the processes prior to Culture of Quality involved measuring and looking for and correcting problems. Culture of Quality still requires measuring and looking for and correcting problems, but our attitude should be to “do it right the first time” -- a culture where perfection is expected.

Reference no: EM132302034

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