Reference no: EM132214771

1. The choreographer rigorously analyzes design tradeoffs and executes with discipline while cultivating creative and collaborative relationships.

True False

2. Cross training only works when you 1) give workers the chance to make real decisions that make an impact and 2) reward them for the value they create.

True False

3. Which of the following are elements of an empowerment culture?

a. Communicate the right expectations

b. Measure the right things

c. Reward the right behavior

d. Support with the right resources

e. Give employees the right opportunity

f. All of the above

g. A, B, C, & E only

4. Empowerment programs/strategies emphasize personal accountability. Not everyone is willing to accept the demands of personal accountability. These individuals self-select out of companies that cultivate real empowerment.

True False

5. The answer to the question, “Does strategic intent translate into results?” is ___________.

a. Yes

b. No, not very often

c. Absolutely

d. Most of the time

e. Only on Wednesday

6. Lord Kelvin said, “When you can measure what you are speaking about, and express it in numbers, you know something about it; but when you cannot measure it, when you cannot express it in numbers, your knowledge is _____________________.”

a. Of a meager and unsatisfactory kind.

b. Adequate but could be improved.

c. Only sufficient for the simple questions.

d. Good enough to debate but not to win.

e. Still better than most.

7. Even a bad scorecard is better than traditional measurement.

True False

8. Which of he following is an appropriate step you should take to implement a balanced scorecard measurement system?

a. Run a pilot test

b. Provide proper training

c. Make sure information systems can collect and analyze all required information

d. All of the above

e. A & B only

9. You must invest _________________ percent of your time to avoid obsolescence in ________________ years .

a. 10; 5

b. 5; 10

c. 3; 3

d. 20; 3

e. 10; 3

10. To understand why a productivity measure changed, you need to do which of the following?

a. A little detective work

b. Talk to the people who do the work

c. Observe the actual process

d. Dig into the data to answer, “What does this really mean?”

e. All of the above

f. B, C, & D only