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Case: Cross-functional teams Cross-functional teams pose unique challenges to team leaders and members. The “built-in” diversity of cross-functional teams is both an attribute and a difficulty when accomplishing group goals. This scenario depicts a cross-functional team that suffers from lack of buy-in from its members. The executive director of operations has assigned Joe Tanney the role of team leader for a high priority project. The task is to generate a proposal for streamlining the antiquated blueprint generation process. Each office is at different stages of computerization, with different teams preferring different technologies for particular tasks. This makes everything more complex – from collaboration to revisions to cost and time management, and it is having a serious impact on the company’s bottom line. The team includes Rosa Denson, Cheng Jing, and Simon Mahoney. Profile Joseph Tanney is the senior account manager and architect at Wolinsky & Williams, a very large international architecture firm with over 400 employees and six offices throughout the world. Simon Mahoney is a partner and works as an architect and account manager. He oversees some of the firm’s largest projects and has been with the company for 11 years. Cheng Jing is a junior architect and a member of a team of architects who specialize in designing office parks. Jing is currently working towards his masters degree, and upon receipt of the degree, will be transferred to the design department. Rosa Denson is a senior account manager. Rosa manages up to 40 accounts at any given time, specializing in international clientele involved in the construction of corporate highrises. Rosa has been with the company for seven years.
DISCUSSION QUESTIONS: What type of team is this team? How do you know? What stage of group development is this team in? What should Joe have done before, during, and after the meeting to ensure the commencement of the project is successful? What factors of group cohesiveness were present in this team?
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