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Crm implementation development

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Reference no: EM132923523

CRM implementation development requires alignment between people, processes, technology in achieving company customer centric goals. To provide a new experience for customers, companies can implement a chat service via chatbot. One of the phases in CRM implementation is the identification of change management for the CRM implementation for users. Tell me about customer service via Chatbot! Identify and analyze change management on the implementation of the Chatbot service to customers!

Reference no: EM132923523

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