Critically evaluate the handling of the conflict

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Reference no: EM133207621

Case: On visiting one of Carter Cleaning Company's stores, Jennifer was surprised to be taken aside by long-term Carter employee, who met her as she was parking her car. "Murray (the store manager) told me I was suspended for two days without pay because I came in late last Thursday," said George. "I'm really upset, but around here the store manager's word seems to be law, and it sometimes seems like the only way anyone can file a grievance is by meeting you or your father like this in the parking lot." Jennifer was very disturbed by this revelation and promised the employee she would look into it and discuss the situation with her father. In the car heading back to headquarters she began mulling over what Carter Cleaning Company's alternatives might be.

Question: Critically evaluate the handling of the conflict. State whether there was a better way of handling the conflict and give your rationale. If you think it was handled properly, justify your conclusion. Recommend steps in what you think would be the ideal grievance process for this company?

Reference no: EM133207621

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