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Critical to quality tree utilizing the voice of the customer

Assignment Help Operation Management
Reference no: EM132442133

1. Complete a Project Charter with all of the required Information

a. Please write the Problem Statement:

b. Please write the Goal Statement utilizing S.M.A.R.T. objectives (Specific, Measureable, Attainable, Relevant and Time Bound):

c. What is in Scope? What is out of Scope?

d. Who are Key Stakeholders?

e. What are key Milestones?

2. Please complete a High Level "As Is" Process Map.

3. Please create a SIPOC of the process based on the information that you know. Feel free to use your imagination for this.

a. Describe methods for collecting Voice of the Customer. (SEE APPENDIX A for VOC)

4. Create an Affinity Diagram or List based on VOC so you can identify Customer "NEEDS" for CTQ Tree

5. Create a Critical to Quality Tree utilizing the Voice of the Customer. Identify the Needs, Drivers and Requirements or Metric to needed to meet these needs.

Attachment:- Lean Six Sigma Project.rar

Reference no: EM132442133

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