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Credit Solutions Case Study:
1. What stakeholders were affected by CSA's business practices? Explain the ethics of CSA's activities by assessing how it treated those stakeholders.
2. Which complaints made against CSA by customers and others could have been the result of misunderstanding how CSA carries out its debt-reduction activities? Which complaints, if any, cannot be explained as the result of misunderstanding how CSA carries out its debt-reduction activities?
3. In your judgment, should it be illegal for companies to attempt to settle or reduce customers' debts in the way that CSA attempted to do?
4. Suppose that CSA charged no more than it was able to recover for its customers, up to a set maximum charge of, say, $2,000. Would this change make its treatment of its customers ethical? Why or why not?
Describe the common characteristic of organizational culture. Show how national culture can affect way organizational culture is transported to another country?
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