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Creating direction and communication

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Reference no: EM132798541

You are the manager of McDonald's and you are tasked to implement Total Quality Management (TQM) within the organisation.

Questions:

-Explain the total quality management (TQM) and its related challenges faced by McDonald's as well as what business benefits it is targeting.

-Explain the key concept of TQM and what are the visible changes in the business once it is implemented?

-Explain and describe the implementation process of the TQM initiative within McDonald's and describe the 20-step implementation process as follows:

-Quality Management Framework

-Commitment to Total Quality

-Form a Steering Committee

-Teambuilding

-Total Quality Training for the Steering Committee

-Creating Direction and Communication Briefly explain the factors listed below:

(1) Create Vision and Guiding Principles:

(2) Set Broad Strategic Objectives:

(3) Communicate and Publicise Activities:

(4) Undertake a SWOT analysis:

(5) Identify advocates and resisters:

-Base Line Employee and Customer Satisfaction Levels

-Implementation

-Identify Opportunities to Improve

-Establish Teams and Provide Training

-Team Activation and Direction

-Staff and Customer survey feedback to Steering Committee

-Modify Operations and Infrastructure as Necessary

Reference no: EM132798541

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