Reference no: EM132798541
You are the manager of McDonald's and you are tasked to implement Total Quality Management (TQM) within the organisation.
Questions:
-Explain the total quality management (TQM) and its related challenges faced by McDonald's as well as what business benefits it is targeting.
-Explain the key concept of TQM and what are the visible changes in the business once it is implemented?
-Explain and describe the implementation process of the TQM initiative within McDonald's and describe the 20-step implementation process as follows:
-Quality Management Framework
-Commitment to Total Quality
-Form a Steering Committee
-Teambuilding
-Total Quality Training for the Steering Committee
-Creating Direction and Communication Briefly explain the factors listed below:
(1) Create Vision and Guiding Principles:
(2) Set Broad Strategic Objectives:
(3) Communicate and Publicise Activities:
(4) Undertake a SWOT analysis:
(5) Identify advocates and resisters:
-Base Line Employee and Customer Satisfaction Levels
-Implementation
-Identify Opportunities to Improve
-Establish Teams and Provide Training
-Team Activation and Direction
-Staff and Customer survey feedback to Steering Committee
-Modify Operations and Infrastructure as Necessary