Creating customer value and engagement

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Reference no: EM133043465

Marketing: Creating Customer Value and Engagement

Learning Objective 1: Define marketing and outline the steps in the marketing process.

Learning Objective 2: Explain the importance of understanding the marketplace and customers and identify the five core marketplace concepts.

Learning Objective 3: Identify the key elements of a customer-driven marketing strategy and discuss the marketing management orientations that guide marketing strategy.

Learning Objective 4: Discuss customer relationship management and identify strategies for creating value for customers and capturing value from customers in return.

Learning Objective 5: Describe the major trends and forces that are changing the marketing landscape in this age of relationships.

Reference no: EM133043465

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