Creating customer service training program

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Reference no: EM132296049

1. You are responsible for creating a customer service training program. What design features would you include to ensure that transfer of training occurred and how would you vary the program to meet the needs of baby boomers versus millenials? Explain your answer. Also, please discuss why it is important to use a curriculum road map and application assignment in designing this training program.

2. Why do you think the WBS reduces project risk? How does this process ensure the appropriate scope is performed?

Reference no: EM132296049

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