Creating customer-centered culture

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Reference no: EM133641845

Question

Imagine you work for a large airline company that is in the process of creating a customer-centered culture. The airline has clearly identified the challenges with this goal and is planning to provide in-service training to employees. It is less straightforward, however, as to how you and other employees should implement these changes. This is an example of which type of challenge? Group of answer choices adaptive technical technical and adaptive regulatory.

Reference no: EM133641845

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