Reference no: EM133212769

Question: The process of 40 POINTS fulfilling customer's needs and creating a satisfying dining experience begins when the customer walks through the door and ends when the customer leaves. Using process mapping, lean, and other process management techniques, design the overall process and sub-processes that would create a good customer experience. For this assignment, please label each step 1, 2, 3, and each sub-step la., 1b., etc.

Be sure to include the entire process from beginning to end (i.e., when the customer arrives, when the customer leaves). Be sure to provide meaningful responses and content from the chapter. For this Discussion, you must post first before you will see the postings of your classmates. Refer to the Discussion Rubric for expectations. After posting your discussion, reply to another student's posting. Your reply should restate something that was said in the original post, and should critically analyze the original post and add depth to the discussion. Saying Great post!

Explain why you agree or disagree. Add supporting evidence to your reply. Reflect on what you have learned from their post, or add insight to their understanding by reflecting your own personal knowledge, experiences, or based on your understanding of the readings. Your reply should be at least 50-60 words in length.