Creating a customer complaint prevention plan

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Reference no: EM133500410

Assignment:

What are four (4) different types of difficult customers that your catering business will likely encounter on a regular basis.

• Make suggestions on how to cope and solve the issues with each of these customers.

• why it is important to remain calm when dealing with a difficult customer.

• the steps to win over unhappy customers.

• suggestions on how your catering company can prevent customer complaints. Refer back to your textbook and these 2 articles on creating your customer complaint prevention plan:

o How to deal with 4 types of difficult customers 5 Types of Difficult Customers - And How To Successfully Handle, And Probably, Change Them.

Reference no: EM133500410

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