Reference no: EM133675642

Develop a process map for the following request-for-quote process:

Your company assembles affordable washing machines from purchased parts. Your customers buy in bulk from you and then relabel the washing machines with their own brand. Customers typically want unique features for their washers, and they often submit a request for new features or other design changes, which results in a new model being created. Customers initiate the new design process by submitting a request for quotation (RFQ), which is a document that provides all the details for the new washing machine model, including the quantity to be ordered. Your company responds to the RFQ with a written quote, which details the cost for an order that would meet the requirements of the RFQ.

Many different departments, as well as the manufacturers of the washing machine component parts, are involved in creating the quote. The Sales Department must work closely with the Costing Department, the Procurement Department, and the Assembly Department to provide a competitive quote to the customer. Make a swimlane flowchart to document the flow of information between departments and external partners in creating the quote, using the following information:

The following internal departments are involved in the RFQ process:

• Sales-Receives the customer's request for a price quote; creates the final quote and sends it to the customer.
• Assembly-Prepares production documents that detail the labor, tools, and equipment required to produce the new washing machine.
• Procurement-Creates RFQs for vendors for any new components needed for the new design.
• Costing (Accounting)-Computes the final cost estimate.

The following external parties are involved in the RFQ process:

• Customer-Submits a request for a price quote; receives the completed RFQ.
• Vendor-Receives the request for a quote on the cost of component parts, computes their costs, and submits a bid.