Reference no: EM133776439

Question 

Create a suitable refund and returns policy and procedure for your organisation or one you are familiar with. Ensure that: The policy and connected procedures adhere to regulations, including: o service and product guarantees and their exceptions o when refunds, replacements or repairs will be offered The policy and procedure outline: o who will do what o what actions they need to take o when the action will be taken.To provide you with an opportunity to communicate policies, procedures and expectations to staff, and identify how to make policies readily available to customers and staff. Access to the learner's policy and procedure from Activity 1E Time to identify two ways the policy and procedure will be accessed Access to a peer to act as the employee. This activity must be observed. The assessor has a checklist of criteria they will base your assessment on. Role play activity: In the role of the supervisor/manager, explain your refund and returns policy and procedure that you developed in Activity 1E to a person in the role of an employee. Before you do this, identify two suitable ways that staff and customers will be able to access this policy and procedure for future needs.