Reference no: EM132273715
25 tips for earning customer loyalty are: share your values, provide excellent customer service, be transparent, create a sense of community, get their email address, use social proof, exceed expectations, don't neglect existing customers, admit when you make a mistake, have the right employees, get personal, be an expert, say the right things, offer incentives, ask for their feedback, be reliable, spend more time with customers, make life easier for your customers, anticipate problems, be flexible, use automation, make it easy to communicate with a real person, ask for a review, surprise them, and offer a loyalty program.
Questions:
1. Do you think it makes a difference if you are a large or make company as to which 25 tips for earning customer loyalty would be most effective in retaining customers?
2. Which ones do you think would be most effective?
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